Privacy Policy
How Horizon TRT Uses Your Information
This Privacy Policy explains how Horizon Health Group Ltd collects, uses, stores, shares and protects personal information when you use the Horizon TRT website, purchase products, request information, complete health questionnaires, undertake blood testing or receive clinical services.
Horizon TRT and Hrzn are trading names of Horizon Health Group Ltd (Company Number 17351071). Throughout this policy "Horizon TRT", "Horizon", "Hrzn", "we", "our" and "us" refer to Horizon Health Group Ltd.
Data Controller
Horizon Health Group Ltd
Company Number: 17351071
CQC Registration: TBC
Data Protection Officer (DPO): dpo@horizontrt.co.uk
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable UK healthcare legislation.
Who We Are
Horizon Health Group Ltd is responsible for deciding how and why your personal information is processed. We are the Data Controller for the services we provide.
Information We Collect
We may collect identity details, contact information, health questionnaires, consultation notes, prescriptions, laboratory results, correspondence, payment references, website usage data and communications with our team.
Special Category Health Data
Health information receives additional protection under UK GDPR. We only process this information where permitted by law, including for the provision of healthcare and the management of medical services.
Lawful Bases
We process information to perform contracts, comply with legal obligations, protect vital interests where necessary, pursue legitimate interests and, where appropriate, rely on your consent.
How We Use Information
Your information is used to deliver healthcare, assess eligibility for treatment, arrange prescriptions, manage appointments, provide support, improve services, meet regulatory obligations and prevent fraud.
Sharing Information
Information is only shared where necessary with clinicians, pharmacies, laboratories, diagnostic providers, payment processors, IT providers and regulators, always under appropriate contractual or legal safeguards.
Data Security
We use encryption, role-based access controls, secure hosting, audit logging and organisational policies designed to protect confidential information from unauthorised access, loss or misuse.
Data Retention
Clinical records are retained in accordance with applicable legal and professional guidance. Other records are retained only for as long as necessary to fulfil legal, contractual and regulatory obligations.
Cookies and Analytics
Our website may use cookies and analytics technologies to improve functionality and understand website performance. Non-essential cookies are only used where consent is obtained.
Marketing
Marketing communications are only sent where permitted by law. You may unsubscribe at any time without affecting clinical communications.
Your Rights
Subject to UK GDPR, you may request access, rectification, restriction, portability, objection and, where applicable, erasure of personal data.
Complaints
If you have concerns about our handling of personal data, please contact our Data Protection Officer at dpo@horizontrt.co.uk. You may also complain to the Information Commissioner's Office if you remain dissatisfied.
Changes to this Policy
We may amend this Privacy Policy to reflect changes in legislation, regulation or our services. The latest version published on our website will apply.
Contact
Data Protection Officer
Email: dpo@horizontrt.co.uk